Description

You will design, develop, and maintain ServiceNow solutions, focusing on ITSM modules, integrations, and the Service Catalog. This role requires translating business requirements into technical implementations while ensuring platform stability and user experience.

This role is remote.

Responsibilities

• Design and configure ServiceNow solutions across ITSM, Demand Management, Service Catalog, and End User Services.
• Develop and maintain forms, catalog items, record producers, and workflows using Business Rules, Client Scripts, and UI Policies.
• Build and manage integrations with Microsoft O365 (Outlook, Teams) using REST/SOAP APIs, IntegrationHub, and Flow Designer.
• Perform unit testing, support UAT, and provide L3 incident resolution and production deployment support.
• Collaborate with onshore teams and product owners in Agile ceremonies to refine requirements and ensure alignment.

Required Skills

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM modules: Incident, Problem, Change, and Request.
• Proficiency in JavaScript and ServiceNow scripting framework (Script Includes, Client Scripts).
• Experience with REST/SOAP APIs and IntegrationHub for enterprise integrations.
• Knowledge of Service Portal and Employee Center development.
• Bachelor's degree in a relevant field.
• Ability to collaborate effectively with global teams across time zones.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• Experience with Demand Management lifecycle and process enablement.

Key Skills

Education

Bachelor's degree