Description

Lead the end-to-end delivery of ServiceNow ITSM initiatives.

Responsibilities

• Oversee requirements, solution design, configuration, development, testing, and deployment for ITSM initiatives.
• Serve as the technical lead for ITSM and CMDB, owning platform architecture and design decisions.
• Design, govern, and maintain CMDB data models, discovery alignment, and service mapping.
• Develop and integrate ServiceNow solutions using APIs and scripting, focusing on performance.
• Manage ServiceNow upgrades, patches, and lifecycle planning, including impact analysis and regression testing.

Required Skills

• 5+ years of hands-on ServiceNow ITSM/CMDB leadership experience.
• 8+ years of overall IT experience.
• Strong expertise in ServiceNow architecture and platform governance.
• Proven experience leading end-to-end ServiceNow implementations in large enterprise environments.
• Hands-on ability with integrations, specifically REST and SOAP.
• Experience with ServiceNow best practices, code reviews, and release governance.
• Ability to lead stakeholder workshops and mentor development teams.

Preferred Skills

• Master’s degree.

Key Skills

Education

Any Graduate