Description

You will lead end-to-end delivery of ServiceNow initiatives across ITSM and CMDB, owning technical design, configuration, and deployment.

This role is on-site.

Responsibilities

• Lead requirements discovery, solution design, and governance for ServiceNow implementations and enhancements.
• Design and govern CMDB data models, discovery alignment, and service mapping fundamentals.
• Develop solutions using Business Rules, Script Includes, Client Scripts, Flow Designer, and Workflow with performance-aware design.
• Design and govern integrations using REST and SOAP APIs, including authentication, error handling, and MID Server support.
• Plan and execute platform upgrades, patches, and release governance while ensuring security controls and platform hygiene.

Required Skills

• 5+ years of experience in ServiceNow development and implementation.
• Deep expertise in ITSM module configuration and CMDB management.
• Proficiency in ServiceNow scripting (Business Rules, Script Includes, Client Scripts) and Flow Designer.
• Strong experience designing REST and SOAP API integrations.
• Hands-on experience with ServiceNow upgrades, update sets, and application repository usage.
• Knowledge of security controls, including ACLs and data access governance.
• Ability to translate business requirements into technical solutions and mentor development teams.

Preferred Skills

• Strong documentation, communication, and leadership skills.

Key Skills

Education

Any Gradute