Description

You will design, implement, and support ServiceNow ITSM, ITOM Discovery, CMDB, and Service Mapping.

Responsibilities

• Lead CMDB and CSDM framework implementation, ensuring data accuracy and governance.
• Deploy and manage ServiceNow Discovery across on-prem, AWS, and Azure environments.
• Create and enhance custom discovery patterns for complex environments.
• Develop custom ServiceNow applications, modules, workflows, and REST API integrations.
• Troubleshoot complex platform issues and implement long-term solutions aligned with ITIL best practices.

Required Skills

• 10+ years of hands-on experience with ServiceNow ITSM and ITOM.
• Proven experience with Discovery, CMDB, Service Mapping, and CSDM.
• Strong experience integrating ServiceNow with AWS and Azure.
• Deep knowledge of ServiceNow data model, tables, and relationships.
• Strong development experience with ServiceNow APIs, Flow Designer, and Workflows.
• Proficiency in JavaScript and AngularJS.
• Experience with scripting languages such as PowerShell.
• Understanding of network, infrastructure, and application architectures.
• Experience with REST API integrations and third-party tools.

Key Skills

Education

Any Gradute