Description

You will lead the implementation, configuration, and optimization of ServiceNow ITSM processes and governance.

This role is on-site.

Responsibilities

• Define, optimize, and automate ITSM processes within the ServiceNow platform.
• Analyze ITSM metrics, KPIs, and dashboards to drive continuous process improvement.
• Integrate ServiceNow ITSM with monitoring tools, CMDB, ITOM, and third-party applications.
• Manage stakeholders and lead project delivery for ITSM solutions.
• Assess ITSM effectiveness through deep analytical and problem-solving approaches.

Required Skills

• 10+ years of experience with the ServiceNow platform.
• 7+ years focused on IT Service Management (ITSM) processes and governance.
• 5+ years of hands-on experience with ServiceNow ITSM configuration and implementation.
• Experience as a Senior Business Analyst or Architect performing ServiceNow implementations.
• Strong knowledge of the ITIL framework and ITSM best practices.
• Expertise in ServiceNow ITSM, KPIs, and process automation.
• Experience integrating ServiceNow with CMDB, ITOM, and external IT systems.
• Any Graduate degree.

Preferred Skills

• ITIL v4 Foundation, Managing Professional, or Strategic Leader certifications.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow CIS-ITSM Implementation Specialist certification.

Key Skills

Education

Any Graduate