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ServiceNow ITSM Technical Lead
Sunnyvale, CA, USA
Posted On: Just posted
Experience: 7+ years
Availability: Hybrid
Openings: 1
Category: ServiceNow ITSM Lead
Tenure: Contract - Corp-to-Corp
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Description
Required Skills:
- 7+ years of ServiceNow ITSM development/administration experience
- Strong experience with Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog
- Hands-on experience with Workflows, Business Rules, Client Scripts, and REST API integrations
- Experience with ServiceNow CMDB, IntegrationHub, and platform migrations
- Strong understanding of ITIL processes and ITSM best practices
- Excellent troubleshooting, communication, and stakeholder management skills
Preferred Skills:
- Experience migrating Freshworks/Freshservice to ServiceNow
- ServiceNow CSA or CAD certification
- Experience with Discovery, Service Mapping, or Automation
- Experience working in enterprise or regulated environments
Education
Bachelor's degree
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