Description

Required Skills:

• 7+ years of ServiceNow ITSM development/administration experience
• Strong experience with Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog
• Hands-on experience with Workflows, Business Rules, Client Scripts, and REST API integrations
• Experience with ServiceNow CMDB, IntegrationHub, and platform migrations
• Strong understanding of ITIL processes and ITSM best practices
• Excellent troubleshooting, communication, and stakeholder management skills

Preferred Skills:

• Experience migrating Freshworks/Freshservice to ServiceNow
• ServiceNow CSA or CAD certification
• Experience with Discovery, Service Mapping, or Automation
• Experience working in enterprise or regulated environments

Key Skills

Education

Bachelor's degree