Description

You will lead ServiceNow ITSM development and administration, owning the platform's stability and evolution.

This role is on-site.

Responsibilities

• Develop and maintain Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog modules.
• Build and optimize Workflows, Business Rules, Client Scripts, and REST API integrations.
• Manage platform migrations and leverage IntegrationHub for automation.
• Apply ITIL processes and ITSM best practices to ensure operational excellence.
• Troubleshoot complex issues and manage stakeholder expectations effectively.

Required Skills

• 7+ years of ServiceNow ITSM development and administration experience.
• Deep expertise in Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog.
• Hands-on experience with Workflows, Business Rules, Client Scripts, and REST APIs.
• Proficiency in ServiceNow CMDB, IntegrationHub, and platform migrations.
• Strong understanding of ITIL processes and ITSM best practices.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Bachelor's degree in a relevant field.

Preferred Skills

• Experience migrating Freshworks/Freshservice to ServiceNow.
• ServiceNow CSA or CAD certification.
• Experience with Discovery, Service Mapping, or Automation in enterprise or regulated environments.

Key Skills

Education

Bachelor's degree