Description

You will act as the bridge between business stakeholders and technical teams to design and implement ServiceNow solutions.

Responsibilities

• Gather and document business requirements for ServiceNow implementations and enhancements.
• Design ServiceNow solutions that align with business needs and platform best practices.
• Configure and customize ServiceNow modules, workflows, and scripts.
• Develop and execute test plans to validate the quality and functionality of solutions.
• Create technical specifications, process flows, and comprehensive documentation.
• Facilitate communication between stakeholders, developers, and IT teams to ensure project delivery.

Required Skills

• 8+ years of experience as a Business Analyst.
• 5+ years of hands-on experience with the ServiceNow platform.
• Proficiency in ServiceNow ITSM, ITOM, APM, and CMDB.
• Experience with ServiceNow configuration, customization, and scripting using JavaScript and Glide API.
• Strong understanding of ITIL processes and best practices.
• Technical knowledge of REST/SOAP APIs.
• Ability to translate complex business requirements into technical specifications.
• Any Graduate degree in Computer Science, IT, Business Administration, or a related field.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.
• Experience with Agile/Scrum methodologies.

Key Skills

Education

Any Graduate