Description

You will lead the architectural design and technical execution of ServiceNow CMDB and Asset Management solutions.

Responsibilities

• Own the design and implementation of CMDB, Business Application, and Configuration Item relationships.
• Guide clients on best practices, roadmap planning, and technical solutions for complex problem statements.
• Manage a distributed team of ServiceNow resources across multiple time zones.
• Handle technical escalations and lead decision-making processes for platform requirements.
• Deploy and configure ServiceNow Discovery within multi-datacenter environments.

Required Skills

• 12+ years of total IT experience with a minimum of 10+ years of relevant ServiceNow experience.
• Expertise in ServiceNow Discovery, Service Mapping, Orchestration, and MID Server configurations.
• Deep knowledge of Asset Management and CMDB architecture.
• Extensive experience with ServiceNow scripting and customization of Incident, Problem, Change, and Service Catalog modules.
• Proficiency in web services and web-based technologies including XML, HTML, AJAX, CSS, HTTP, REST, and SOAP.
• Strong development skills in JavaScript, HTML5, and AngularJS.
• Experience working within Agile/Scrum methodologies.
• ServiceNow CSA and ITIL certifications.
• Ability to communicate technical solutions fluently to client stakeholders.

Preferred Skills

• ITOM exposure and expertise in implementing agentless workflows.
• Experience with ServiceNow scoped applications, Virtual Agent, Performance Analytics, ATF, and Predictive Intelligence.
• ITOM Discovery, CIS, or CAD certifications.
• Knowledge of networking protocols, TCP/IP, and firewalls.

Key Skills

Education

Any Gradute