Description

You will hold overall accountability for the ServiceNow platform, driving ITSM strategy and day-to-day execution.

This role is remote.

Responsibilities

• Execute the ITSM roadmap to align with organizational goals and objectives.
• Enhance IT service delivery capabilities across incident, request, change, knowledge, asset, and release management.
• Lead the identification and implementation of process improvements and automation initiatives.
• Direct the planning and implementation of ITSM frameworks to optimize service operations.
• Collaborate with Service Management process owners to ensure tools are functioning as designed.

Required Skills

• 10+ years of experience in IT services management.
• 3-5 years of experience in a ServiceNow platform lead role.
• Deep understanding of ServiceNow Architecture and Solution design.
• Expertise in ServiceNow platform capabilities and functions.
• Strong analytical skills for data interpretation and analysis.
• Bachelor's degree in Business Administration, Information Technology, or a relevant field.
• Ability to travel as required (0-20%).

Preferred Skills

• ITIL Foundation certification or higher (e.g., ITIL Practitioner).
• Experience with ITAM/ITOM functions.
• Experience with CMDB and Data strategy.

Key Skills

Education

Any Gradute