Description

Lead ServiceNow implementations and technical architecture within an agile team.

Responsibilities

• Collect requirements from business stakeholders, including Managers and Service Desk teams.
• Provide recommendations regarding ServiceNow best practices.
• Participate as a technical lead within a client agile team.
• Design and manage integrations using REST and SOAP.
• Develop advanced ServiceNow reporting capabilities.

Required Skills

• 10+ years of ServiceNow experience.
• Expertise in IT Service Management (ITSM) Agent Workspace.
• Hands-on experience with Service Portfolio Management (SPM).
• Strong JavaScript development within the ServiceNow platform (ES5+).
• Proficiency with REST and SOAP integrations.
• HTML, CSS/SCSS, and SQL.
• Strong written and verbal communication skills.

Preferred Skills

• Implementation of Alignment Workspace and Virtual Agent.
• Building Slack integrations for Virtual Agent.
• Experience with AngularJS, React, or other JavaScript frameworks.

Key Skills

Education

Any Graduate