Description

Key Responsibilities

• Partner with business users to gather, analyze, and document requirements.
• Translate business needs into clear technical specifications for development and configuration teams.
• Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt.
• Mentor and guide ServiceNow developers and administrators.
• Serve as the subject matter expert for ServiceNow capabilities.
• Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery.
• Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals.
• Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial.

Mandatory Qualifications

• 10+ years of experience in a ServiceNow Lead role.
• Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM).
• Strong communication and stakeholder management skills.
• Proven ability to lead cross-functional teams across regions and cultural contexts.

Required Certifications

• ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM.

Preferred Qualifications

• Experience with ServiceNow AI & Predictive Intelligence.
• Strong knowledge of ITIL processes and enterprise service management best practices.
• Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem.

What We Offer

• Opportunity to lead impactful ServiceNow initiatives across a global organization.
• Collaborative and inclusive work environment.
• Exposure to cutting-edge ServiceNow features and AI-driven solutions

Key Skills

Education

Bachelor's degree