Description

Lead ServiceNow development, configuration, and architecture across global teams.

This role is on-site.

Responsibilities

• Partner with business users to gather, analyze, and document requirements.
• Translate business needs into technical specifications for development and configuration.
• Mentor and guide ServiceNow developers and administrators.
• Provide strategic guidance on module usage and integrations aligned with organizational goals.
• Recommend adoption of emerging capabilities, including AI and predictive intelligence.

Required Skills

• 10+ years of experience in a ServiceNow Lead role.
• Hands-on expertise across multiple ServiceNow modules: CSM, CMDB, ITSM, ITOM.
• ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM.
• Strong communication and stakeholder management skills.
• Proven ability to lead cross-functional teams across regions and cultural contexts.

Preferred Skills

• Experience with ServiceNow AI & Predictive Intelligence.
• Strong knowledge of ITIL processes and enterprise service management best practices.
• Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem.

Key Skills

Education

Bachelor's degree