Description

ROLE_DESCRIPTION -

• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

• Understanding customer business requirements and convert to functional requirements

• Responsible for reviewing requirements for accurate estimation

• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow

• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

• Review, and do proactive analyze and resolve application issues as needed • Mentor and share technical knowledge/guidance to team

• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

• Should possess good knowledge in Agile/Scrum methodology

Key Skills

Education

Any Graduate