Description

Key Skills: ServiceNow, Itsm

Roles and Responsibilities:

• Lead the design and development of ServiceNow solutions across ITSM and platform modules, including architecture and code reviews.
• Build and maintain custom ServiceNow applications, workflows, and automation using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
• Develop integrations using Integration Hub, REST/SOAP APIs, OAuth, and MID Server, including enterprise-grade connectivity patterns.
• Configure and enhance Service Catalog, Service Portal, and related experience components to support request and fulfillment workflows.
• Support release delivery using Update Sets and CI/CD practices with Git-based development workflows, and assist with production incident resolution.

Skills Required:

• ServiceNow platform development with strong hands-on experience across ITSM and core modules.
• CMDB and Service Catalog configuration, including Knowledge Management, Incident Management, Change Management, and Request Management.
• Integration development using Glide APIs, Scripted REST APIs, SOAP APIs, OAuth, SSO/SAML, and Azure AD integration.
• Workflow and UI development using Flow Designer, Service Portal, UI Policies, Client Scripts, and Script Includes; plus release practices with Update Sets, CI/CD, and Git.

Good to Have:

• Experience with ITSM-related ServiceNow solutions and enhancements.
• Experience with ServiceNow AI capabilities (Generative AI, Predictive Intelligence) and Virtual Agent.

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 8+ years of hands-on ServiceNow development experience; 8 - 10 years total experience

Key Skills

Education

Any Graduate