Description

Lead the design, development, and delivery of ServiceNow solutions across ITSM and platform modules.

This role is hybrid.

Responsibilities

• Architect and build custom ServiceNow applications, workflows, and automation using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
• Develop enterprise-grade integrations using Integration Hub, REST/SOAP APIs, OAuth, and MID Server.
• Configure and enhance Service Catalog, Service Portal, and experience components to support request and fulfillment workflows.
• Manage release delivery using Update Sets and CI/CD practices with Git-based development workflows.
• Conduct architecture and code reviews, and assist with production incident resolution.

Required Skills

• 8+ years of hands-on ServiceNow development experience across ITSM and core modules.
• Strong proficiency in CMDB, Knowledge Management, Incident, Change, and Request Management.
• Expertise in Glide APIs, Scripted REST APIs, SOAP APIs, OAuth, and SSO/SAML.
• Experience with Azure AD integration and enterprise connectivity patterns.
• Proficiency in Service Portal, UI Policies, Client Scripts, and Script Includes.
• Hands-on experience with Git, CI/CD practices, and Update Sets.

Preferred Skills

• Experience with ServiceNow AI capabilities, including Generative AI, Predictive Intelligence, and Virtual Agent.

Key Skills

Education

Any Graduate