Description

You will lead the design, development, and implementation of ServiceNow solutions focused on process automation and ITSM.

Responsibilities

• Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset).
• Translate business requirements into technical solutions using ServiceNow best practices.
• Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
• Provide technical leadership to developers, ensuring high-quality code and adherence to governance standards.
• Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.

Required Skills

• 5+ years of hands-on ServiceNow development experience with multiple implementations.
• Proven experience as a lead developer or technical lead on ServiceNow projects.
• Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery.
• Experience with ITOM, integrations, automations, Service Graph and CSDM.
• Proficiency in JavaScript, Glide API, REST/SOAP Integrations, HTML/CSS, and AngularJS.
• Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.
• Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Strong leadership and communication skills.

Key Skills

Education

Bachelor's degree