Description

Key Skills: ServiceNow, itsm, ITOM

Roles and Responsibilities:

ServiceNow Development

• Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.
• Build and customize ServiceNow applications using:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • UI Actions
  • Flow Designer
  • Workflows
• Lead development efforts and ensure adherence to ServiceNow development best practices.

CMDB Management

• Design and maintain CMDB data model and CI relationships.
• Implement CMDB governance, health dashboards, and data quality rules.
• Configure and manage Discovery and Service Mapping integrations.
• Ensure accurate CI lifecycle management and relationship mapping.

ITOM & TSOM Implementation

• Implement and support IT Operations Management capabilities including:
  • Event Management
  • Discovery
  • Service Mapping
  • Operational Intelligence
• Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
• Configure event correlation, alert management, and automation workflows.

TSM (Telecom Service Management)

• Implement ServiceNow Telecom Service Management capabilities.
• Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.
• Integrate telecom OSS/BSS systems with ServiceNow platform.

Integrations

• Develop integrations using:
  • REST APIs
  • SOAP APIs
  • MID Server
  • Integration Hub
• Integrate ServiceNow with enterprise systems such as:
  • Monitoring tools
  • OSS/BSS systems
  • CRM systems
  • Network management tools.

Architecture & Design

• Translate business requirements into technical design and architecture.
• Ensure scalable, maintainable, and secure platform solutions.
• Participate in platform upgrades and architecture reviews.

Leadership & Collaboration

• Lead and mentor a team of ServiceNow developers.
• Conduct code reviews and enforce coding standards.
• Collaborate with:
  • Architects
  • Business analysts
  • Operations teams
  • Infrastructure teams
• Support Agile/Scrum delivery models.

Skills Required:

• 7+ years of IT experience
• 3-5 years hands-on experience in ServiceNow development
• Experience working with CMDB, ITOM, ITSM.
• Not Mandatory - TSOM and TSM modules

Technical Skills

Strong experience with:

• ServiceNow platform development
• JavaScript, Glide APIs
• CMDB architecture & governance
• ServiceNow Discovery & Service Mapping
• Event Management & ITOM modules
• TSOM (Telecom Service Operations Management)
• Telecom Service Management workflows
• REST/SOAP integrations
• MID Server configuration
• Flow Designer & IntegrationHub

Platform Knowledge

• ServiceNow ITSM
• CMDB data modeling
• ITOM Event Management
• Discovery & Service Mapping
• TSOM network monitoring integrations

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow ITOM or CMDB certifications
• Experience working in Telecom industry environments
• Knowledge of OSS/BSS integrations
• Experience with Agile / DevOps practices

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to lead technical discussions and solution design
• Team mentoring and People Management capabilities

Key Deliverables

• Stable and scalable ServiceNow platform solutions
• High-quality CMDB data with strong CI relationships
• Automated IT operations and event management workflows
• Telecom service operational efficiency improvements
• Well-documented and maintainable codebase

Education: Bachelor's Degree in related field

Key Skills

Education

Any Graduate