Description

You will lead and contribute to end-to-end ServiceNow HRSD implementations.

Responsibilities

• Design and develop Case Management, Employee Service Center (ESC), Knowledge Management, and Lifecycle Events.
• Configure HR service catalog items, workflows, and case flows based on business requirements.
• Manage HR services, templates, document management, and notifications.
• Customize and enhance HRSD functionalities following established best practices.
• Troubleshoot HRSD and integration issues within Agile or ITIL environments.

Required Skills

• 10+ years of ServiceNow experience with at least 5 years focused on HRSD implementations.
• Expertise in HRSD modules: Case Management, Lifecycle Events, Employee Service Center, Knowledge Management, and HR Integrations.
• Proficiency in JavaScript, Glide APIs, and Flow Designer.
• Hands-on experience integrating with Workday, SAP SuccessFactors, or Oracle HCM.
• Technical knowledge of ServiceNow APIs (REST/SOAP), Integration Hub, MID Server, and Scripted Web Services.
• Understanding of HRSD security models, RBAC, and data privacy laws.
• Experience with ServiceNow Performance Analytics and Reporting for HRSD.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist – HRSD (CIS-HR) certification.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree