Description

You will lead ServiceNow platform operations and development delivery.

Responsibilities

• Manage daily platform operations, including instance cloning, patching, upgrades, and health checks.
• Design and develop custom applications, workflows, UI policies, and catalog items using Script Includes and Flow Designer.
• Develop integrations using REST, SOAP, and MID Server, and manage Discovery schedules.
• Review technical work from developers and collaborate with product owners to refine requirements.
• Ensure compliance with platform governance and maintain detailed technical documentation.

Required Skills

• 7+ years of combined ServiceNow development and administration experience.
• Proficiency in core ITSM modules: Incident, Problem, Change, Request, and CMDB.
• Hands-on experience with ServiceNow upgrades, cloning, and MID Server setup.
• Solid knowledge of roles, ACLs, data policies, and platform security.
• Familiarity with ITIL processes and platform administration tasks.
• Experience developing integrations via REST and SOAP.
• Knowledge of Service Portal enhancements.
• Understanding of Discovery and CMDB management.

Preferred Skills

• Experience with advanced Flow Designer configurations.
• Background in large-scale enterprise ITSM implementations.

Key Skills

Education

Any Gradute