Description

You will lead the administration and development of the ServiceNow platform.

Responsibilities

• Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Design, script, and implement new applications, workflows, and integrations to expand platform functionality.
• Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
• Refine workflows and automate processes by partnering with IT and business teams.
• Implement role-based access controls, monitor performance, and manage version upgrades.

Required Skills

• 4+ years of hands-on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with REST/SOAP web services for ServiceNow integrations.
• Strong analytical skills to translate business requirements into technical solutions.
• Experience with ITSM principles.
• Familiarity with ITOM and HRSD concepts.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.
• Experience with ITOM Discovery, Event Management, or Performance Analytics.

Key Skills

Education

Any Gradute