Description

Lead the architectural design, governance, and implementation of the ServiceNow platform, ensuring scalable, secure, and optimized solutions aligned with business requirements.

Responsibilities

• Develop and maintain the overall ServiceNow architecture, leading reviews to ensure solutions are optimized, secure, and scalable.
• Design and implement ITOM Discovery, Service Mapping, and CMDB Optimization projects, alongside ITSM, HRSD, and Facilities Management configurations.
• Establish and enforce platform governance, coding standards, and best practices across the organization.
• Drive automation and orchestration using Flow Designer, Integration Hub, and custom scripts, while managing integrations via APIs and MID Server.
• Mentor development teams, create technical documentation, and collaborate in an agile environment to define requirements and deliver solutions.

Required Skills

• 8+ years of hands-on experience with ServiceNow, including architecture, design, and development.
• Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server.
• Deep understanding of CMDB architecture and the CSDM framework.
• Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics.
• Strong expertise in Portal and Workspace customization using AngularJS and the ServiceNow UI Framework.
• Proven experience in ITSM, ITAM, ITOM, HRSD, and complex integrations.
• Excellent communication, presentation, and documentation skills.
• Ability to work collaboratively within agile teams with strong problem-solving abilities.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM, ITOM, or HRSD.
• ServiceNow Certified Technical Architect (CTA).

Key Skills

Education

Any Graduate