Description

Key Skills: ServiceNow, ITSM, ITOM, ServiceNow Portal, Service Management, Incident Management, Change Management, Service Catalog, Workflow Management

Roles & Responsibilities:

• Manage and administer the ServiceNow platform.
• Configure and maintain ServiceNow modules and workflows.
• Support and enhance the ServiceNow portal experience.
• Implement and improve ITSM processes such as Incident, Request, and Problem Management.
• Support ITOM processes and related integrations.
• Coordinate with business and IT teams to gather requirements.
• Perform testing, release management, and change management activities.
• Ensure smooth platform operations and user support.
• Monitor service performance and drive process improvements.
• Maintain system documentation and best practices.

Experience Required:

• 6-10 years of experience in ServiceNow and IT service management.
• Hands-on experience in ServiceNow administration and configuration.
• Experience with ServiceNow Portal development and support.
• Knowledge of ITSM and ITOM processes.
• Experience in workflow configuration, testing, and release management.
• Strong problem-solving and stakeholder management skills.
• Experience in service delivery and support environments.

Education: Any Graduation

Key Skills

Education

Any Graduate