Description

Design and implement AI-powered workflows using ServiceNow Now Assist and AI Agents to support Risk, Compliance, and Security Operations.

This role is on-site.

Responsibilities

• Build conversational AI experiences using Now Assist Panel and Virtual Agent.
• Implement AI governance controls and compliance guardrails for IRM, GRC, BCM, Privacy, and Audit functions.
• Develop reusable automation components using SDK and source-controlled development.
• Support Security Operations and collaborate across Risk, Compliance, and IT teams.
• Communicate AI concepts clearly to technical and non-technical stakeholders.

Required Skills

• Strong ServiceNow platform engineering experience with configuration and development.
• Hands-on experience with Now Assist, AI Agents, and Agentic Workflows.
• Experience supporting IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations.
• Proficiency in workflow automation and source-controlled development.
• 5+ years of experience with a Bachelor's degree.
• Strong stakeholder management and communication skills.

Preferred Skills

• Blend of ServiceNow expertise and enterprise risk management knowledge.
• Exposure to Generative AI and Now Assist implementations.

Key Skills

Education

Bachelor's degree