Description

Lead 24x7 ServiceNow platform operations, ensuring stability, performance, and SLA adherence.

This role is on-site.

Responsibilities

• Act as the single point of accountability for Incident, Request, Problem, and Change Management.
• Monitor platform health, proactively resolving issues and enforcing operational playbooks.
• Manage monthly, ad-hoc, and bi-annual platform and application upgrades with minimal business impact.
• Oversee AI Agent functionality, AI Ops alerts, integrations maintenance, and Snowflake data flows.

Required Skills

• 6–8 years of hands-on experience in ServiceNow operations and platform support.
• Proven expertise in managing 24x7 ServiceNow operational environments and ensuring SLA compliance.
• Strong experience with ITSM and ITOM processes.
• Proficiency with ServiceNow upgrades and platform monitoring.
• Experience with AI Ops and AI Agent functionality.
• Experience managing ServiceNow integrations and Snowflake data flows.
• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).

Preferred Skills

• Experience with Snowflake data flows and reporting.

Key Skills

Education

Any Graduate