Description

We are looking for an experienced ServiceNow Platform Administrator / Business Analyst with strong hands-on ServiceNow administration, ITSM configuration, business analysis, stakeholder management, and process improvement experience.

KEY RESPONSIBILITIES – PLATFORM ADMINISTRATION
Administer ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Configure forms, catalog items, workflows, Flow Designer automations, UI Policies, Business Rules, groups, roles, and ACLs.
Manage user provisioning, security roles, access controls, and overall platform governance.
Support ServiceNow upgrades, testing, release management, maintenance, and platform enhancements.

BUSINESS ANALYSIS
Gather and document business requirements from internal stakeholders.
Translate operational and business needs into effective ServiceNow solutions.
Document business processes, workflows, requirements, and platform configurations.
Create user stories and support backlog prioritization.
Coordinate testing activities and User Acceptance Testing (UAT).

REPORTING & PROCESS IMPROVEMENT
Develop dashboards, KPIs, and operational reports within ServiceNow.
Identify opportunities to improve customer-facing and internal workflows.
Support operational excellence initiatives through ServiceNow configuration rather than custom development.

PLATFORM SUPPORT
Troubleshoot ServiceNow platform issues and configuration problems.
Support catalog requests, workflow enhancements, and platform-related business needs.
Partner with ServiceNow developers on larger platform initiatives.
Create and maintain technical documentation and knowledge articles.

REQUIRED QUALIFICATIONS
2–5 years of ServiceNow administration or platform support experience
Strong experience with ServiceNow ITSM
Hands-on configuration experience with:

Forms
Catalog Items
Flow Designer
Business Rules
Client Scripts
UI Policies
ACLs

Key Skills

Education

Any Graduate