Description

Responsibilities

Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.

Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.

Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.

Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.

Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.

Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.

Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.

Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.

Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.

Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

Qualifications

Experience administering the ServiceNow platform in an enterprise environment.

Hands-on experience with ServiceNow integrations.

Experience with ServiceNow Change Management processes.

Familiarity with CI/CD practices and release management within a ServiceNow environment.

Strong troubleshooting, analytical, and problem-solving skills.

Ability to work collaboratively with technical teams, business stakeholders, and platform users.

Strong communication skills with the ability to explain technical concepts clearly and effectively.

Detail-oriented approach with a focus on quality, documentation, and operational excellence.

Must be a U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

Preferred experience with one or more of the following ServiceNow areas:

ITSM

FSM

App Engine

Health & Safety

Key Skills

Education

Any Gradute