ServiceNow Platform Analyst

You will maintain the health, security, and currency of the ServiceNow platform for a large global client.

Responsibilities

• Monitor platform performance and ensure operational stability.
• Coordinate and execute platform upgrades and patching cycles.
• Resolve incidents and requests, applying problem-solving techniques to address complex issues.
• Track and update active cases, adhering to defined Service Level Agreements (SLAs).
• Maintain detailed documentation, records, and operational playbooks.

Required Skills

• 2-5 years of work-related experience in ServiceNow Managed Services.
• Basic technical skills and broad understanding of ServiceNow domain areas.
• General understanding of ServiceNow practices, principles, and platform administration.
• Strong written and verbal communication skills.
• Ability to work effectively in a matrixed organization.
• Degree in Computer Science, Computer Engineering, or Information Systems.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS).