Description

You will design and govern the ServiceNow platform architecture.

Responsibilities

• Design and review ServiceNow solutions across core modules.
• Ensure solutions adhere to ServiceNow best practices and out-of-the-box capabilities.
• Support platform standardization and minimize unnecessary customizations.
• Define platform architecture and technical guidelines, providing design guidance for ITSM, ITOM, CMDB, ITAM, HRSD, CSM, SecOps, GRC, and Custom Applications.
• Troubleshoot complex platform issues and performance concerns.

Required Skills

• 8+ years of experience supporting end-to-end ServiceNow implementations.
• Strong working knowledge of the ServiceNow platform.
• Deep understanding of ServiceNow upgrade and release management.
• Hands-on experience with JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and basic UI Builder.
• Familiarity with ITSM processes and ITIL concepts.
• Experience integrating systems using REST, SOAP, MID Server, and IntegrationHub.
• Ability to balance business needs against technical constraints.
• Experience working in Agile or SAFe delivery models.
• Proficiency in core modules including ITSM, ITOM, CMDB, ITAM, HRSD, CSM, SecOps, and GRC.

Key Skills

Education

Bachelor's degree