Description

Role Summary

The ServiceNow Platform Architect is responsible for defining and leading the overall platform vision, strategy, and roadmap to ensure alignment with enterprise IT strategy and business objectives. This role provides architectural leadership across the ServiceNow ecosystem, ensuring that solutions are scalable, governed, integrated, and built in accordance with enterprise standards and industry best practices.

The ideal candidate will serve as a strategic advisor and technical leader, driving platform governance, enterprise architecture, innovation, and delivery excellence across multiple ServiceNow programs and stakeholders.

Key Responsibilities

• Own and drive the ServiceNow platform vision, strategy, and roadmap aligned with enterprise IT and business goals.
• Identify opportunities to expand platform capabilities and maximize business value across the organization.
• Evaluate emerging ServiceNow features, products, and innovations to support platform advancement.
• Lead proof-of-concept initiatives to assess and adopt new ServiceNow capabilities.
• Provide architectural direction to ensure all solution designs adhere to platform standards, target architecture, and industry-leading practices.
• Define and maintain enterprise architecture principles, design standards, and technical guidelines for the ServiceNow platform.
• Ensure solutions are scalable, secure, maintainable, and aligned with long-term platform strategy.
• Guide multiple teams and delivery partners toward a unified technical vision.
• Design and maintain governance frameworks for:
• instance strategy
• data architecture
• integrations
• platform design standards
• solution review and approval processes
• Chair platform governance forums and architecture review boards.
• Drive consistent decision-making across internal teams, business stakeholders, and implementation partners.
• Establish controls to manage platform risk, quality, and compliance.
• Oversee the end-to-end delivery lifecycle of ServiceNow programs, from planning and architecture through implementation and post-deployment optimization.
• Act as a program-level architect across multiple workstreams and initiatives.
• Support delivery teams in resolving complex architecture, integration, and design challenges.
• Ensure alignment between business requirements, technical solutions, and enterprise architecture standards.
• Identify and mitigate risks related to platform scalability, performance, resilience, and technical debt.
• Drive continuous improvement and optimization across the ServiceNow platform landscape.
• Ensure the platform architecture supports enterprise-scale growth and evolving business needs.
• Promote sustainable design and technical quality across all implementations.
• Engage with executive stakeholders to influence platform direction and strategic investment decisions.
• Champion the adoption of architecture best practices across ServiceNow teams, partners, and business functions.
• Provide structured feedback to ServiceNow product and engineering teams to influence future product direction.
• Build strong relationships with internal leaders, external partners, and cross-functional teams.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience leading enterprise-scale platform architecture initiatives in complex environments.
• Demonstrated ability to operate at both strategic and technical levels, influencing executive stakeholders and delivery teams.
• Strong experience designing governance models, architecture frameworks, and multi-workflow enterprise solutions.
• Ability to function as a program-level architect across multiple teams and partner organizations.
• Expertise in delivery governance, technology strategy, and enterprise transformation.

Required Skillsets

ServiceNow Expertise

• Deep expertise across multiple ServiceNow modules, including:
• ITSM
• ITOM
• CMDB
• Discovery
• HAM
• SAM
• CSM
• HRSD
• IRM
• SPM / PPM
• Strong experience in ServiceNow App Engine and custom application development.
• Comprehensive understanding of ServiceNow platform architecture, data model, security model, and development lifecycle.
• Strong background in enterprise architecture, solution design, and platform governance.
• Experience designing target-state architecture and governance frameworks for large-scale ServiceNow environments.
• Knowledge of instance strategy, platform operating models, and architectural review practices.
• Ability to establish and enforce architecture standards and best practices.
• Expertise in integration patterns, APIs, middleware, and enterprise data flows.
• Strong understanding of CMDB architecture, data governance, service mapping, and system interoperability.
• Ability to design robust, scalable, and maintainable integration strategies.
• Experience leading large, cross-functional ServiceNow transformation programs.
• Strong understanding of delivery lifecycle management, release governance, and post-implementation optimization.
• Ability to manage competing priorities while maintaining alignment to strategic architecture goals.
• Experience with GenAI, automation, and Agentic AI capabilities preferred, such as:
• Now Assist
• Virtual Agent
• Moveworks
• Ability to evaluate new technologies and align them with enterprise needs and platform strategy.
• Exceptional executive communication, stakeholder management, and influencing skills.
• Strong facilitation and decision-making abilities in governance forums.
• Ability to communicate complex technical concepts in a clear and business-focused manner.
• Collaborative leadership style with experience working across technical, functional, and partner teams.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) highly desirable.
• Additional certifications in enterprise architecture, governance, or related frameworks are a plus.
• Experience working with enterprise-scale, multi-instance ServiceNow environments.
• Familiarity with industry best practices in IT governance, service management, and digital transformation

Key Skills

Education

Any Graduate