Description

Job Responsibilities include:

Define, design, and govern enterprise ServiceNow platform architecture, ensuring scalable, secure, and high-performing solutions aligned with business objectives.

Develop and maintain ServiceNow platform roadmaps, driving workflow adoption strategies across ITSM and other ServiceNow modules such as ITOM, CSM, HRSD, or SecOps.

Lead architecture reviews, solution design discussions, and technical governance initiatives to promote platform health, security, maintainability, and upgrade readiness.

Collaborate with business leaders, technical teams, and executive stakeholders to translate strategic requirements into effective ServiceNow platform capabilities and solutions.

Identify, assess, and mitigate architectural and platform risks while providing recommendations to improve operational performance, compliance, and long-term sustainability.

Advise customers on emerging ServiceNow capabilities, including AI-driven features and automation solutions, while driving innovation and alignment with organizational digital transformation goals.

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, Engineering, Information Systems, or a related technical field. ServiceNow certifications such as CSA, CAD, and CIS are required; CTA or ArchX certifications are highly preferred.

8-10+ years of experience in ServiceNow platform architecture, enterprise application architecture, IT Service Management (ITSM), or digital transformation initiatives.

Deep expertise in ServiceNow platform architecture, including ITSM, CMDB, CSDM, integrations, security, platform governance, instance management, and enterprise solution design.

Proven experience developing platform roadmaps, leading architecture governance, managing executive stakeholders, driving AI-enabled ServiceNow solutions, and delivering scalable, secure, and high-performing enterprise ServiceNow implementations

Key Skills

Education

Any Graduate