Description

Define, design, and govern enterprise ServiceNow platform architecture to deliver scalable, secure solutions aligned with business objectives.

This role is remote.

Responsibilities

• Develop and maintain ServiceNow platform roadmaps, driving workflow adoption across ITSM, ITOM, CSM, HRSD, or SecOps.
• Lead architecture reviews, solution design discussions, and technical governance to ensure platform health, security, and upgrade readiness.
• Collaborate with business leaders and technical teams to translate strategic requirements into effective platform capabilities.
• Identify, assess, and mitigate architectural risks while providing recommendations for operational performance and compliance.
• Advise on emerging ServiceNow capabilities, including AI-driven features and automation, to support digital transformation.

Required Skills

• 8+ years of experience in ServiceNow platform architecture, enterprise application architecture, or IT Service Management (ITSM).
• Deep expertise in ServiceNow platform architecture, including ITSM, CMDB, CSDM, integrations, security, and instance management.
• ServiceNow certifications: CSA, CAD, and CIS are required; CTA or ArchX are highly preferred.
• Proven experience developing platform roadmaps and leading architecture governance.
• Experience managing executive stakeholders and delivering scalable, secure enterprise implementations.
• Strong understanding of enterprise solution design and platform governance.
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical field.

Preferred Skills

• CTA or ArchX certifications.
• Experience with AI-enabled ServiceNow solutions.

Key Skills

Education

Any Graduate