Description

The ideal candidate will bring deep expertise across CMDB, ConnectedOps, CSM, DevOps, ITOM, integrations, Flow Designer, and ServiceNow AI/Now Assist capabilities.

This is a highly visible, customer-facing role requiring strong technical leadership, architectural expertise, and stakeholder management skills.

Key Responsibilities

Architect and design scalable, enterprise-level ServiceNow solutions aligned with business and technical requirements.

Provide technical and architectural leadership across CMDB, ConnectedOps, CSM, ITOM, and DevOps capabilities.

Design and oversee complex ServiceNow integrations with enterprise systems and applications.

Develop and optimize workflows and automation using Flow Designer.

Support the adoption and implementation of ServiceNow AI and Now Assist capabilities.

Define platform architecture standards, integration strategies, and implementation best practices.

Partner with business leaders, technical teams, and customers to translate requirements into scalable platform solutions.

Provide architectural guidance throughout the full lifecycle of ServiceNow implementations.

Ensure platform solutions meet enterprise requirements for scalability, maintainability, and performance.

Required Qualifications

12–14 years of relevant IT and ServiceNow experience.

ServiceNow Certified Technical Architect (CTA) certification is mandatory.

Strong expertise in ServiceNow platform architecture and enterprise implementations.

Hands-on experience with CMDB, ConnectedOps, CSM, ITOM, DevOps, Flow Designer, and integrations.

Experience with ServiceNow AI and Now Assist capabilities.

Proven experience architecting and delivering complex, large-scale ServiceNow solutions.

Strong understanding of enterprise integration patterns and platform best practices.

Excellent customer-facing, communication, and stakeholder management skills.

Ability to provide technical leadership and effectively collaborate with cross-functional teams.

Ability to travel up to 30%, as required.

Preferred Qualifications

Experience leading enterprise-wide ServiceNow transformation initiatives.

Strong background in solution architecture, platform governance, and technical roadmap development.

Ability to work effectively with senior business and technology stakeholders

Key Skills

Education

Any Graduate