Description

Key Skills: ServiceNow, ITSM, CMDB, Data Engineering, Software Development, SDLC, System Integration, Testing, Solution Architecture, System Design

Good to Have Skills: Enterprise collaboration tools such as Jira and Confluence. ServiceNow Certified Application Developer (CAS) certification is highly desirable. ServiceNow Certified Implementation Specialist (CIS) certification is highly desirable. Understanding of Agile development methodologies. Data Visualization and Design Applications experience.

Roles & Responsibilities:

• Provide tier 2 operational support for any issues raised with ServiceNow production deployed applications for Merck as well as coordination with other operation resources for schedules including documentation.
• Facilitate configuration activity delivery to drive operational maturity, publishing of operational runbook and ensure warm handoff in support of follow the sun operating model for high and critical issues including documentation.
• Coordinate with the Engineering team and Vendor support for any operational production updates and execute in support of meeting documented requests.
• Partner with engineering team for release support such as migration of update sets and configurations both in prod and non-prod environments where support is needed.
• Support environment management for prod and non-prod for instance activities such as cloning, data migration, and configuration where operations support is needed.
• Support testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy throughout the platform.
• Support in maintenance of comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments across the organization.
• Stay up-to-date with the latest ServiceNow features, tools, and best practices to ensure optimal platform performance and innovation.

Experience Required: 5+ years of working experience as a ServiceNow support resource, preferably with CMDB, ITSM, Flows/sub-flows/flow actions, Instance observer and/or advanced administration expertise. In-depth knowledge of ITIL processes and best practices for IT Service Management.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field

Key Skills

Education

Any Graduate