Description

You will own the ServiceNow platform strategy, administration, and development for a major client.

This role is on-site.

Responsibilities

• Manage escalations and lead solution-oriented decision-making during critical incidents.
• Guide clients on ServiceNow best practices, roadmap planning, and new requirement implementations.
• Lead a distributed team of ServiceNow resources across different time zones.
• Oversee implementation, configuration, scripting, and deployment of core applications (Incident, Problem, Change, Service Catalog).
• Design and execute system automation and integrations using web services.

Required Skills

• 10+ years of direct ServiceNow experience with 15+ years total IT experience.
• Extensive scripting in JavaScript and HTML5, with experience in Angular JS.
• Proficiency in ServiceNow tool configuration, design, and technical deployment.
• Strong knowledge of XML, CSS, AJAX, HTTP, REST, and SOAP for system integration.
• Experience developing and customizing core ServiceNow workflows and applications.
• Proven ability to manage remote teams and communicate fluently with client stakeholders.
• Minimum ServiceNow CSA or CIS certification required.

Preferred Skills

• ITIL certification and understanding of Configuration Management.
• Experience with ServiceNow scoped applications, Virtual Agent, Performance Analytics, ATF, and Predictive Intelligence.
• Knowledge of networking fundamentals including TCP/IP, firewalls, and network protocols.

Key Skills

Education

Any Graduate