Description

You will design and implement the ServiceNow Knowledge Gateway Portal using the Service Portal framework.

This role is on-site.

Responsibilities

• Design and customize portal widgets, themes, and pages to meet business requirements.
• Integrate knowledge articles, search functionality, and external systems with the Knowledge portal.
• Optimize portal performance, mobile responsiveness, and accessibility.
• Implement feedback mechanisms, usage analytics, and personalization features.
• Collaborate with platform architects and stakeholders to refine technical requirements and ensure coding standards.

Required Skills

• 5+ years of hands-on experience in ServiceNow Service Portal development.
• Proficiency in HTML5, CSS3, JavaScript, AngularJS, and Bootstrap.
• Experience with Jelly scripting and ServiceNow APIs including GlideRecord, GlideAjax, GlideForm, and GlideUser.
• Proven experience working with the ServiceNow Knowledge Management module.
• Expertise in portal branding, theming, and widget customization.
• Strong understanding of user-centric design and responsive UI principles.
• Any Graduate degree.

Preferred Skills

• ServiceNow Certified Application Developer.
• Experience with multi-language portals, search tuning, and AI Search.
• Exposure to Agile/Scrum delivery models.

Key Skills

Education

Any Graduate