Description

You will lead production support efforts for the ServiceNow platform, managing incidents, problems, and change requests.

This role is on-site.

Responsibilities

• Support the ServiceNow Platform in a production environment.
• Manage and resolve incidents, problems, and change requests using ITIL processes.
• Develop and maintain integrations using APIs, Webservices, and REST/SOAP.
• Troubleshoot and resolve issues within the ServiceNow ecosystem.

Required Skills

• 5+ years of IT experience.
• Proven experience with ServiceNow Platform support.
• Strong knowledge of ITIL Processes (Incident, Problem, Change, Service Catalogue, CMDB).
• Proficiency in Java/J2EE and JavaScript.
• Experience working with Oracle and PL/SQL.
• Familiarity with Unix environments.
• Experience with API, Webservices, and REST/SOAP integration concepts.

Preferred Skills

• Bachelor’s degree or equivalent experience.

Key Skills

Education

Any Graduate