Description

Lead a team of ServiceNow architects and developers to deliver enterprise service management solutions.

Responsibilities

• Lead a diverse team of architects and developers through solution implementation and ongoing sustainment.
• Provide best practice advisory services to functional and technical streams.
• Certify solution designs for strategic technologies during the development lifecycle.
• Manage project schedules, budget status reports, and communication plans.
• Establish reporting standards and coordinate across business units to meet client requirements.

Required Skills

• 5+ years of experience in ServiceNow environments.
• Deep expertise in ITSM applications including Asset, Change, Incident, Problem, SLA, and CMDB.
• Hands-on experience building custom applications and advanced ServiceNow reporting.
• Proficiency with ITSM, HR, Service Portal, and CMDB Discovery.
• Technical knowledge of Integrations, Mobile apps, Virtual Agent, AJAX, JSON, PowerShell, and CSS.
• Strong ability to manage multiple tasks independently and drive high-quality delivery with partners.
• Excellent communication and presentation skills using Visio and PowerPoint.
• BTECH degree.

Key Skills

Education

BTECH