Description

Key Responsibilities

Project Management • Lead end-to-end ServiceNow implementation projects (ITSM| ITOM| HRSD| CSM| etc.) • Define project scope| objectives| deliverables| and success criteria • Develop and maintain project plans| schedules| and budgets • Track project progress and provide status updates to stakeholders • Manage risks| issues| dependencies| and mitigation plans Stakeholder • Management Act as the primary point of contact between business| IT| and vendors • Engage with senior stakeholders to align project goals with business needs • Facilitate workshops| requirement gathering sessions| and steering meetings ServiceNow Delivery Oversight Ensure adherence to ServiceNow best practices and delivery methodologies (Agile Waterfall Hybrid)Coordinate with ServiceNow developers| architects| and platform teams Oversee design| configuration| testing| and deployment phases Ensure proper documentation and knowledge transfer Team  Resource Management • Manage cross-functional teams including developers| testers| and business analysts Allocate resources effectively and monitor performance Foster collaboration and maintain team productivity Governance  Compliance • Ensure compliance with organizational policies and governance standards Maintain quality assurance throughout project lifecycle Ensure proper change and release management processes are followed • Essential Skills: ServiceNow Project Manager • Skills: Digital : ServiceNow_IT Service Management • Experience Required: 8-10 Top 3 Required Skills • ServiceNow Implementation Expertise (SPM, PPM, ITSM modules) • End-to-End Project Management (Agile/Hybrid delivery, PMP preferred) • Stakeholder Management & Communication (business + IT alignment)

Key Skills

Education

Not specified