Description

Lead ServiceNow projects through the full lifecycle from requirements definition to deployment.

Responsibilities

• Manage project scope, timelines, quality standards, and risk mitigation strategies.
• Lead requirement analysis, documentation, and the creation of implementation plans.
• Coordinate internal and external resources, including vendors, to ensure adherence to budget and schedule.
• Communicate project status, risks, and outcomes to stakeholders ranging from staff to VP levels.
• Facilitate meetings, manage agendas, and maintain a repository of project tools and documents.

Required Skills

• 7+ years of experience in project management.
• Direct experience managing ServiceNow programs.
• Proficiency in requirement analysis and technical documentation.
• Advanced Microsoft 365 skills (Excel, PowerPoint, Word, Outlook).
• Experience using scheduling and project management tools.
• Ability to manage multiple projects and priorities simultaneously in a cross-functional environment.
• Strong analytical mindset and troubleshooting skills.
• Proven ability to influence outcomes and collaborate without direct management authority.

Preferred Skills

• Experience working within a matrix organization.

Key Skills

Education

Any Gradute