Description

Lead the ServiceNow Operations team and drive end-to-end technical implementation and delivery.

Responsibilities

• Manage the ServiceNow development and BAU team, providing technical guidance and delegating tasks.
• Own the program delivery plan, including technical implementation, scope, backlog, and risk management.
• Deliver quality metrics, progress reports, and status updates to clients and internal stakeholders.
• Drive organizational change management by interacting with diverse business user communities.
• Oversee the implementation of ITSM solutions and integrated modules following industry best practices.

Required Skills

• 8-10 years of experience in ServiceNow operations and technical leadership.
• Hands-on development with Business Rules, Script Includes, Fix Scripts, Workflows, UI Actions, UI Policies, Client Scripts, and Email Inbound.
• Proven experience with Service Portal and widget creation.
• Proficiency in REST and SOAP based integrations, including scripted REST and SOAP API creation.
• Experience implementing ITSM plus at least one of ITOM, ITBM, GRC, CSM, or HRSD.
• Experience with ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.
• Technical knowledge of Authentication via OAuth 2.0, certificates, and MID Server installation and management.
• Experience with Domain Separated instances and custom application development.
• Knowledge of Flow Designer, Integration Hub, and LDAP/Active Directory/SSO implementation.

Preferred Skills

• Any graduate degree.

Key Skills

Education

Any graduate