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ServiceNow Project Manager

Zenith Services Inc

 

Sunnyvale, CA, USA

Posted On: 15+ days ago
Experience: 12+ years
Availability: Hybrid
Openings: 1
Category: ServiceNow Project Manager (PM)
Tenure: Contract - Corp-to-Corp
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Description

Manage end-to-end delivery of enterprise software programs, coordinating cross-functional engineering and business teams to meet strict timelines and quality standards.

This role is on-site.

Responsibilities

  • Lead Agile and hybrid delivery cycles, including daily standups, sprint retrospectives, and backlog grooming to ensure on-time completion.
  • Collaborate with technical leads to refine business requirements into system designs, ensuring seamless migrations and defect reduction.
  • Establish and track KPIs using Jira and Confluence for bug closure, velocity, and sprint health to improve transparency.
  • Implement structured change management and risk control processes, utilizing risk logs and technical debt registers to mitigate scope creep.

Required Skills

  • 10-12 years of hands-on project management experience.
  • 4+ years of specific experience managing SAP projects.
  • Proficiency in Agile, Waterfall, and Scrum delivery methodologies.
  • Strong background in roadmapping, stakeholder reporting, and KPI/OKR tracking.
  • Expertise in change management, risk mitigation, and cross-functional coordination.
  • Practical experience with Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, and Tableau.

Preferred Skills

  • Bachelor's degree in a relevant technical field.
  • Experience managing programs under a University PMO framework.

Education

Bachelor's degree

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