Description

You will lead the implementation of enterprise-wide ServiceNow systems for Federal customers.

Responsibilities

• Lead implementation projects by partnering with customers and the Virtusa team.
• Drive process improvements and manage enhancements in processes and tools alongside Customer Process Managers/Owners.
• Act as the Single Point of Contact between the Customer, Stakeholders, Development, and QA.
• Perform project planning, control, and implementation based on requirements gathered from various workstreams.
• Receive, analyze, and incorporate customer feedback to suggest and develop new service offerings.

Required Skills

• Minimum 12+ years of experience in Information Technology.
• Minimum 5+ years managing projects involving application/module design in ServiceNow.
• Strong technical and functional understanding of ServiceNow.
• Implementation experience with ITIL processes: Incident, Problem, Change, Asset and Config. Mgmt., Availability, Capacity Mgmt.
• Experience with Transition, Transformation, Gap Analysis, and CSI projects.
• Managed a minimum of 2 to 3 ServiceNow Implementation projects.
• Knowledge of ServiceNow development using Business Rule, Script Include, Client Scripts, UI Policies, Glide Scripting, Java Scripting, Jelly Scripting, Angular JS, Widgets.
• Experience integrating ServiceNow with external tools using Web Services & REST APIs.
• Familiarity with SQL and Database operations.

Key Skills

Education

Bachelor's degree