Description

You will lead enterprise-wide ServiceNow implementations for Federal customers, acting as the single point of contact between stakeholders, development, and QA teams.

This role is on-site.

Responsibilities

• Lead end-to-end ServiceNow implementation projects, managing planning, control, and execution based on gathered requirements.
• Partner with customers to drive process improvements and manage enhancements in tools and workflows.
• Analyze customer feedback to develop new service offerings and integrate suggestions into the platform.
• Coordinate across workstreams to ensure successful delivery of ITIL process implementations.

Required Skills

• Minimum 12+ years of experience in Information Technology.
• Minimum 5+ years managing ServiceNow application or module design projects.
• Strong technical and functional understanding of ServiceNow platform capabilities.
• Implementation experience with ITIL processes: Incident, Problem, Change, Asset/Configuration, Availability, and Capacity Management.
• Proven track record managing at least 2 to 3 ServiceNow implementation projects.
• Experience with Transition, Transformation, Gap Analysis, and Continuous Service Improvement (CSI) projects.
• Knowledge of ServiceNow development using Business Rules, Script Includes, Client Scripts, UI Policies, Glide Scripting, JavaScript, Jelly Scripting, AngularJS, and Widgets.
• Experience integrating ServiceNow with external tools using Web Services and REST APIs.
• Familiarity with SQL and database operations.

Preferred Skills

• Bachelor's degree in Computer Science or related field.

Referral Bonus: ₹50,000

Key Skills

Education

Bachelor's degree