Description

You will own the quality, performance, and reliability of ServiceNow applications and integrations.

Responsibilities

• Develop and execute comprehensive test plans, test cases, and scripts for functional, regression, integration, and security testing.
• Automate UI and API tests using the ServiceNow Automated Test Framework (ATF) and Selenium.
• Validate ServiceNow portal customizations, widgets, UI components, and integrations with third-party systems.
• Perform integration testing for connections between ServiceNow and systems like Active Directory or LDAP.
• Identify, log, and manage defects using Jira or ServiceNow Defect Management, working with developers to validate fixes.
• Conduct platform upgrade and patch testing to ensure stability and prevent regressions.
• Lead User Acceptance Testing (UAT) and support business users during execution.

Required Skills

• 5+ years of hands-on experience with the ServiceNow platform, specifically ITSM, CMDB, HRSD, and Discovery.
• Proficiency with Selenium, TestNG, and JavaScript.
• Experience with API testing using REST and SOAP frameworks.
• Technical knowledge of HTML, CSS, and PowerShell scripts.
• Hands-on experience with Postman, SoapUI, and ServiceNow ATF.
• Ability to test workflow automation, business rules, and script includes.
• Experience working within Agile processes, including sprint planning and daily stand-ups.
• Any Graduate degree.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – ITSM.
• Experience with ServiceNow Discovery and performance or security testing.

Key Skills

Education

Any Graduate