Description

Manage and enforce ServiceNow SACM process adherence using data-driven methodologies and KPI tracking to drive organizational behavior and improve configuration data quality.

This role is on-site.

Responsibilities

• Drive SACM process adherence across the organization through data analysis and trend tracking.
• Utilize KPIs to identify problems, track trends, and drive organizational behavior.
• Maintain high-quality documentation and reporting capabilities regarding configuration data.
• Manage configuration data provided by inventory discovery and infrastructure management tools.

Required Skills

• 3+ years of experience with the ServiceNow Common Service Data Model (CSDM).
• 3+ years of experience working with inventory discovery tools such as ServiceNow Discovery or OEM applications.
• 3+ years of experience in a process-driven, ITIL-aligned Service Management organization.
• Deep understanding of ITIL IT Service Management processes, including Incident, Problem, Change, Project, and Portfolio Management, and Service Catalog.
• Working knowledge of the ServiceNow Identification and Reconciliation Engine (IRE) and its rule structures.
• Proven ability to use KPIs to identify issues and drive process improvements.
• Strong technical documentation and reporting skills.

Key Skills

Education

Any Graduate