Description

Requirements
  Design develop and implement customized solutions within ServiceNow for assigned modules SRE SPM HAM SAM 
  Collaborate with stakeholders to gather and analyze business requirements and translate them into technical solutions 
  Configure and customize ServiceNow applications workflows and modules based on best practices 
  Support integration of ServiceNow with other ITSM and ITOM tools 
 Solid understanding of software license models and hardware lifecycle management
  Perform system administration upgrades and maintenance of the ServiceNow platform 
  Troubleshoot issues and provide timely resolutions to minimize downtime 
  Develop and maintain documentation for configurations processes and procedures 
  Provide training and support to endusers and administrators 
  Participate in continuous improvement initiatives for ITSM processes 
  Stay uptodate with ServiceNow features enhancements and industry best practices 

Required Skills  Experience
  Strong experience 4 years in ServiceNow platform development and administration 
  Handson experience in any one or more of the following modules 
 HAM Hardware Asset Management 
  SAM Software Asset Management 
  Experience with ServiceNow scripting JavaScript Jelly RESTSOAP integrations workflows and UI policies 
  Knowledge of ITSM ITOM and IT asset management concepts 
  Familiarity with ServiceNow upgrade and patching processes 
  Ability to work in AgileScrum teams 
  Strong problemsolving analytical and communication skills

Key Skills

Education

Bachelor's degree