Description

Responsibilities: -

·       Mid-level Scrum Master with project management and business analysis capabilities to support an enterprise IT service delivery engagement.

·       This role will operate within a Microsoft 365–based environment that is evolving toward a ServiceNow-driven platform model.

·       This individual will play an important role in guiding delivery execution while also helping the existing team and client adapt to a platform transition.

·       The work involves moving from current intake, workflow, and contract automation solutions into a ServiceNow environment that will support legal service delivery and contract lifecycle management capabilities as part of a broader procure-to-pay transformation.

·       The role requires a combination of delivery discipline, business analysis, technical awareness at a non-developer level, and the ability to lead change within an established team.

·       Lead Agile delivery practices by facilitating sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.

·       Maintain structured backlogs across enhancements, support work, and product initiatives, and help ensure consistent delivery cadence and accountability.

·       Work with stakeholders to gather, refine, and document requirements. Translate business needs into user stories and structured work items, and support process mapping and future-state design as systems evolve.

·       Act as a change leader during the transition to ServiceNow

Key Skills

Education

Bachelor's degree