Description

Drive the functional implementation of IT Asset Management capabilities within the ServiceNow platform, aligning design documentation with future state solutions.

This role is on-site.

Responsibilities

• Provide functional support for HAM Pro and SAM Pro implementations and assist other asset management workstreams.
• Collaborate with stakeholders to develop and maintain the product backlog, including user stories and acceptance criteria.
• Support the ITAM Functional Lead and Technical Lead on project deliverables.
• Conduct qualitative and quantitative analysis to ensure system design alignment.
• Ensure design documentation reflects precise future state solutions.

Required Skills

• 10+ years of ServiceNow Business Analysis experience.
• 7-10 years of experience with ServiceNow ITSM.
• 7-10 years of experience in Hardware Asset Management (HAM).
• 7-10 years of experience in Software Asset Management (SAM).
• Experience with ServiceNow ITOM, including CMDB, Service Mapping, and Discovery.
• Proficiency in Agile Scrum methodologies.
• Experience in system design, system architecture, or business technical architecture.
• US Citizenship or Dual Citizenship required.

Preferred Skills

• Experience defining business system requirements in complex environments.

Key Skills

Education

Any Graduate