Description

Act as the technical lead for ServiceNow platform implementations, solving complex architectural problems and enforcing service management principles.

This role is on-site.

Responsibilities

• Investigate and analyze technical issues using a methodical approach.
• Devise creative technical solutions and research alternatives for actionable recommendations.
• Provide proactive customer support and ensure rapid problem resolution.
• Manage competing priorities within complex technical environments.
• Apply quality control and testing standards to all platform implementations.

Required Skills

• 5+ years of experience working within the ServiceNow ecosystem.
• ServiceNow Certified Administrator certification.
• ServiceNow Certified Implementation Specialist certification.
• Deep knowledge of ITSM, CSM, ITOM, and ITAM modules.
• Demonstrable understanding of Service Management concepts and principles.
• Experience handling complex technical problems with a professional approach.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate